Association of the United States Army
Association of the United States Army
No, this is not an insurance plan. These plans provide you with discounted prices on a wide range of services; you will pay for services at the discounted price at the time services are received.
Saving money on health care expenses is easy. First, you can find participating providers by using the "Provider Search" button on the Web site, (www.careington.com/co/ausa) or by calling (800) 290-0523. After confirming the provider's continued participation when making an appointment, members just show their membership card at the time of service. Members are responsible for paying all fees directly to the provider.
Yes, one of the wonderful features of these plans is that your entire household can receive the savings, even children living at college!
Yes, your membership can be used at any participating provider in the United States.
After you have successfully become a member (either by filling out the appropriate information on the Web site or calling (800) 290-0523), you will receive your membership materials and membership cards in about 7-10 days.
If you need additional cards for your household, or have lost your card, please call Careington's Member Services at (800) 290-0523. They will be happy to send additional cards to you.
You may go to the provider of your choice; however, you will only receive a discount by going to a participating provider.
While some zip code areas may have a limited number of providers, there are usually providers within a 50-mile radius of your zip code. You can refer a provider for participation in the network by visiting and selecting "Refer a Provider." The program administrator will contact the provider with information on how to apply to participate in the program. Because of the application and credentialing process, it may take 6-12 weeks before a provider is added to the network. Not all providers will agree to accept the discounted fees required by the program.
You will only receive a discount by going to a participating provider. You might try printing out a list of participating providers to share with your doctor or dentist to see if he/she could recommend any of the participating specialist locations.
You may cancel your plan at any time by calling (800) 290-0523, pressing option 1, then pressing option 1 again. If you cancel within the first 45 days after you receive membership materials, you'll receive a 100% refund, no questions asked. For cancellations after the first 45 days, members who are billed monthly will stop receiving monthly charges and members who paid the annual amount will receive a pro-rated refund.
You can send a copy of your bill and a written letter to the administrator of the plan, Careington International Corporation, Attn: Provider Relations, P.O. Box 2568, Frisco, TX 75034. They will investigate your inquiry, and you will be contacted regarding the findings.
Please submit all issues in writing, including a copy of your bill. You may fax them to 972-335-3968, or you may mail them to Careington, Attention: Member Services, 7400 Gaylord Pkwy, Frisco, Texas, 75034. Call Member Services at (800) 290-0523 for help with any concerns you may have.
Another great feature of the discount plans is your ability to select any provider from the network. You can change providers at any time, and household members can select their own providers. Call Careington's Member Services at (800) 290-0523 for help finding participating providers or conduct a provider search at www.careington.com/co/ausa.
The providers will recognize the name of the network with which they participate, so when you call, it is important to use the name of the correct network.